ABOUT ME

Hi. I'm Daniel Nance, an IT Support Specialist.

I thrive on solving complex technical issues and ensuring seamless experiences for users. With expertise in Active Directory, PowerShell, and Microsoft 365, I focus on troubleshooting, system reliability, and streamlining processes to make technology work for everyone. Whether I’m resolving issues, simplifying workflows, or creating user-friendly documentation, I take pride in providing top-tier support and improving the overall experience for those I assist.

I built this page as part of the Cloud Resume Challenge.

Certifications

Comptia A+

Work

AutoZone

Network Operations Center Agent • September 2024 - December 2024

  • Configured and troubleshot Cisco Catalyst switches and Cradlepoint failover devices to ensure optimal network performance.
  • Monitored network performance metrics and resolved issues to maintain seamless operations.
  • Planned and executed network upgrades across 6,000 locations to enhance system reliability and overall performance.
  • Achieved annual cost savings averaging $8,280 per day worked through strategic operational efficiencies.

    • Malco Theatres

    Support Specialist II• July 2021 - September 2024

  • Provided first- and second-level support for desktop systems, applications, and workstations, addressing hardware, software, and security-related issues to ensure user productivity.
  • Resolved support tickets efficiently, adhering to SLA requirements.
  • Managed user accounts, permissions, and access controls across systems, resolving account issues such as password lockouts and ensuring compliance with organizational protocols.
  • Developed and managed system images across diverse computer platforms.
  • Diagnosed and resolved network connectivity issues, internet access problems, and email system configurations to maintain seamless communication and operational efficiency
  • Delivered after-hours ticket support as part of an on-call rotation.
  • Assisted with data management tasks, including file access restoration from backups, ensuring data availability.
  • Supported peripheral devices, including troubleshooting and maintaining printers, as well as configuring and resolving issues for mobile wireless devices.
  • Maintained a network of over 1,000 devices and users across 35+ locations.
  • Created and refined documentation for system processes, ensuring accessibility.
  • Facilitated equipment moves, client transitions, and application rollouts, including testing, deployment, and end-user training.
  • Built and deployed hardware and software solutions, ensuring seamless integration with organizational systems.
  • Provided tailored support, including high-level white glove service.

    • First South Credit Union

    Support Specialist II • January 2019 - September 2020

  • Delivered first- and second-level ticket support for hardware, software, and network issues.
  • Maintained precise IT asset inventories for insurance and record-keeping purposes.
  • Administered user accounts, access controls, and permissions, resolving account issues and maintaining compliance with organizational security protocols.
  • Utilized PowerShell to automate IT processes.
  • Enhanced employee workflow by swiftly diagnosing and resolving underlying issues.
  • Streamlined routine tasks through effective automation.
  • Managed IT support for a network of 100+ computers and 120+ users across 17 locations.
  • Delivered customized support, including premium white glove service.
  • Troubleshot and resolved connectivity, peripheral, and mobile device issues, including printer maintenance and email configurations.
  • Built and deployed hardware and software solutions.
  • Supported IT projects by planning, executing, and implementing security-focused initiatives, as well as managing equipment moves, client transitions, and application rollouts with testing, deployment, and end-user training.